Shipments are insured. If your reception desk arrives damaged, we file the insurance claim for you. To do that we need a few things from you on delivery day.

On delivery day

  1. Check the outside of the package before you sign.
  2. If you see any damage, write it on the delivery receipt before signing.
  3. Take photos of the signed receipt with the damage note, the outside of the package, and the damage on the desk itself.

Report it within 7 days

Email the photos and your order number to ilo@receptiondesk.shop within 7 days of delivery. Keep all the packaging until the claim is closed.

What happens next

We submit the insurance claim and keep you updated. Depending on the damage, the claim covers a repair or a remade desk. You receive the compensation within 3 working days after the claim is settled.

If the damage is serious and the desk has to come back, we pay the return shipping. See Returns & Refunds.

Small marks

Small marks on laminate, film, or veneer can happen in international freight and are not treated as serious damage. There is repair cream inside the drawer, and we can send you a repair guide with photos or video.